Managed Care

The First Step To Alcohol & Drug Screening, Information & Referral

SERVICE 24 HOURS A DAY
1-800-488-9919

Managed care is a planned, comprehensive approach to providing health services. The Department of Alcohol & Drug Services (DADS) has united select individual providers of alcohol and other drug treatment in Santa Clara County into a single managed care plan to assure the most appropriate use of services. This benefits consumers and providers by combining administrative and clinical services in an integrated, coordinated system to give clients high quality yet cost effective care in a timely manner.

Identifying and monitoring clients' health status is vital in managed care. Because the severity of problems varies among individuals, we offer treatment options with different settings, levels of service intensity, and ranges of available services. Through standardized assessments and case management, clients move up or down through a complete continuum of services -- based on their needs -- to enhance their return to stable community life.

DADS is committed to providing client focused, outcomes driven care; ongoing systems improvement; and excellent service to all residents of Santa Clara County.

For more information about
DADS Adult Managed Care Services,
please call 408/792-5670

DADS offers assessment, detoxification, outpatient, residential, transitional housing, ancillary and prevention services to adults (anyone at least age 18) at sites conveniently located throughout Santa Clara County. All sites are wheelchair accessible. We also have bilingual/bicultural staff who can assist clients in many languages.

Assessments are available at all treatment sites. The first assessment identifies clients' psychosocial profile, including their alcohol and other drug use; psychological, physical, legal, and vocational issues; and family and social relationships. By the end of this assessment, clients have an initial treatment plan.

These facilities provide 24-hour, supervised, non-medical withdrawal from alcohol and other drugs.

Residential treatment consists of structured, live-in programs at licensed treatment facilities for men, women, and women with children ages five and under. The treatment goal here is client stabilization. Services include individual, group, vocational, and educational counseling.

Outpatient sites offer flexible intensity of services, based on the severity of clients' illness. This includes individual, group, vocational, and educational counseling. Convenient hours, including evening appointments, are available. We also offer two special programs:

This program provides outpatient detoxification and maintenance treatment for opiate-dependent clients. Treatment requires rehabilitation counseling and offers clients HIV counseling and testing.

Intensive individual and group counseling is available for pregnant and parenting women. Opiate-dependent women may receive medically supervised methadone maintenance or detoxification treatment. Programs focus on women's issues, domestic violence, and parenting. As a special service, we also provide on-site child care for children up to age three.

This service is geared exclusively for those in outpatient treatment who either need a safe environment or who require temporary housing. It provides a great opportunity for clients to develop a support system while receiving outpatient services. There is also specialized housing for women in reunification.

We offer a range of on-site ancillary services: dual-diagnosis and psychiatric support services, vocational counseling (assessment, education/training, employment skills, job placement), parenting-skills training, child care, citizenship training, and ESL and GED classes. Some of these services are available through referral only. Specific sites provide crisis and family counseling.

Information and referral, education, and support services are available both to the community at large (including people in the earliest stages of experiencing alcohol and other drug problems) and for family members and significant others of clients enrolled in the managed care system.

A key feature of the system is its centralized point of entry through the

, which streamlines service delivery. To receive any DADS managed care alcohol or drug services, all individuals now call Gateway at

for:

- Information and referral services
(24 hours, daily) and
- Pre-screenings for assessment appointments
(8 a.m.-10 p.m., Monday-Friday only, except holidays).

In only fifteen minutes, skilled treatment personnel pre-screen and refer callers to sites throughout the county for a more detailed assessment within 72 hours. These assessments match clients to the level of service they need. During treatment, managed care coordinators are available to review clients' progress with counselors and identify unmet or emerging needs. We have developed a variety of other services to assist clients not only in their recovery, but also with their ability to manage basic life skills. With these additional benefits, a single treatment episode lasts for as long as a client needs services.

Fees are based on clients' ability to pay for services. The system also accepts Medi-Cal and private insurance.

The First Step To Alcohol & Drug Screening, Information & Referral
FOR SERVICE 24 HOURS A DAY
1-800-488-9919